take steam out of someone's
attack?
Agree with them.
When you disagree, it only adds
fuel to the fire and ire.
Not to say that you need to agree
with everything, but if there is
some way to hear what the person
is saying, and relay it in a way
that the person feels like you
heard them, you will take the
steam out of their engine.
A friend of mine once had a girl
tell him something, and she was
really mad. He thought about it
a minute, and realized she was
right. He agreed.
All she wanted to do after that
was apologize.
If you can't say it, and mean it,
then it really won't help. And
it won't really help if you use
it as a manipulative ploy. However,
if you can find some way to give
the person what they want and need
to hear, they will likely have
nothing more to say.
Here is a video that inspired today's
entry. Wondering what the shockwaves
will be through the troll population...
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